Refund policy

Returns

You can raise a return request within 2 days of delivery.

• Products purchased under Buy 1 Get 1 or similar offers are eligible for a refund to WearKae Wallet only.

• Items sold at a strike-through or discounted price (without a coupon) are eligible for return.

Return Conditions

To be eligible for a return:

• Items must be unused, with original packaging and tags intact.

• An unboxing video is mandatory for any claims regarding missing items.

• The video must clearly show the package being opened from its sealed state.

How to Initiate a Return

1. Visit the Return/Exchange section on the WearKae website or use this link:
   (update later if you shift to your own domain)

2. Enter your Order ID and Contact Number.

3. Select the item(s) you want to return.

4. Provide the required details:

• Reason for return

• Upload at least 2 images

• Pickup address & preferred date

• Select refund method

5. Review and submit your request.

Refunds

• Refunds are processed within 7–10 working days after pickup and quality check.

Refund Modes:

• Prepaid Orders: Refunded to original payment method

• COD Orders: Refunded via UPI or bank transfer

Non-Returnable Items

• Custom-made or personalized products

• Clearance / Goodbye sale items (if mentioned on product page)

Exchange Policy (Within 10 Days)

Eligible Cases

If the exact item is unavailable, we’ll offer:

• The closest alternative, or

• A refund/store credit

How to Initiate an Exchange

1. Go to: (replace later if needed)

2. Enter your Order ID and Contact Number

3. Select the item(s) for exchange

4. Provide:

• Exchange reason

• Minimum 2 images

• Pickup details

• Preferred replacement (size/color)

5. Review and confirm

Need Help?

For any support or queries, reach out to us:

📩 support@wearkae.com