CONTACT US
Your experience matters to us. For questions,
feedback, or collaborations, send us a
note:
hello@wearkae.com
CHAT WITH US
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with styling advice, sizing, or
order details.
Email us
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us a message and we’ll get
back to you within 24 hours.
Frequently Asked
Find answers to common
questions about care
shipping, and our materials.
Contact Us
Frequently asked questions
Orders & Shipping
How do I place an order?
Select your piece, proceed to checkout, and place your order. You’ll receive a confirmation email once it’s done.
How can I track my order?
Once shipped, you’ll receive a tracking link via SMS, WhatsApp, and email.
How long does delivery take?
Orders are typically dispatched within 1–2 working days and delivered within 3–5 business days across India.
What are the shipping charges?
Prepaid orders are shipped free of charge across India
Do you offer Cash on Delivery?
Yes, COD is available at an additional charge of ₹100.
Delays & Delivery Exceptions
What if my order is delayed?
Delays may occur due to weather conditions, local restrictions, or courier partner issues.Â
What if my address is not serviceable?
Our team will contact you to arrange an alternate address or process a refund in such a case.
Payments & Refunds
What payment methods do you accept?
We accept all major payment methods, including debit/credit cards, UPI, wallets, and COD.
Is it safe to pay online?
Yes, all transactions are secure and encrypted.
How will I receive my refund?
Refunds are credited to your original payment method and processed within 4–7 working days after the returned product is received and inspected.
Are there any additional charges on refunds?
No, we do not charge any restocking fees.
Returns & Exchanges
What is your return and exchange policy?
We offer a 14-day return and exchange policy from the date of delivery for eligible products.
How do I initiate a return or exchange?
Log in to your account, select Return or Exchange, submit your request, and upload photos/videos (optional) for verification.
Is return shipping free?
Yes, we offer free pickup for all eligible returns.
How does the return process work?
Once your request is approved, a pickup will be arranged from your doorstep.
What if the pickup attempt fails?
We will re-attempt pickup up to 2–3 times. If it still fails, you may be required to self-ship the product.
How does the exchange process work?
Once we receive the product in its original condition, the replacement will be shipped within 5–7 working days.
What are the conditions for returns or exchanges?
Products must be unused, in original condition, and returned with intact packaging.
Product & Material
What is demi-fine jewellery?
Demi-fine jewellery sits between fine and fashion jewellery, crafted with sterling silver or premium alloys and finished with high-quality gold plating.
Will the jewellery tarnish?
With proper care, your jewellery will retain its finish and shine over time.
What kind of gold plating do you use?
We use 18K gold plating for a rich, real-gold look.
Is the jewellery safe for sensitive skin?
Our pieces are designed to be skin-friendly and comfortable for everyday wear.
What makes KAE different?
Our jewellery is designed for everyday wear, timeless, thoughtful, and made to stay with you.